CRM

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Simpl specialises in providing, adapting and supporting CRM solutions that deliver real returns no matter what your business size or industry.

Simpl transforms insight into business intelligence through providing, adapting and supporting CRM solutions. We enable Business Intelligence to be delivered to the right person at the right time, and in the right format to enable better decision-making and business forecasting.

Capabilities

Simpl's strategic approach helps realise the best outcome from CRM tools including stakeholder management, operational elements of communications strategy, case management and customer feedback using the right tool for every business.

These adaptable tools are:

  • Salesforce.com which, when combined with Simpl's expertise, helps businesses collaborate and interact directly with the customer community with no internal IT costs. Sign up for the Salesforce.com free trial.
  • Microsoft Dynamics CRM 4.0 which provides powerful tools to assist your sales, marketing and customer service workforce. The tool integrates fully with Microsoft Office applications, including Outlook, enabling a company to utilise all tools in the Microsoft suite

White Papers

Content Overload

This can impact an organisation’s ability to manage knowledge; this paper discusses thoughts on improving content management.

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Case Studies

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Vodafone TRACCS

Vodafone turns contact centre thinking on its head to improve customer satisfaction

Vodafone TRACCS - Case StudyVodafone TRACCS
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