Support
When you work with Simpl, our Support Agreement. This agreement provides you with qualified and experienced technical resources who understand your business. Our small and dynamic NZ team are ITIL trained, efficient and friendly and they speak your language.
When the unexpected does occur, we take the problem from you and resolve in the most effective way possible. We use the ITIL Support Framework processes to connect you to the right person at the right time for the best resolution.
Support Agreements can be tailor-made to suit your needs. Our proactive and reactive capability includes:
- 0800 IS SIMPL and Helpdesk to register and action problems
- Guaranteed Response Times
- Pragmatic logging processes
- 24x7 support
- A single point of customer service
- Desktop, application & phone support
- Database administration
- Maintenance and health-checks
- Onsite support
- Remote support (via secure dial up access)
- Weekly preventative maintenance and reports
- Periodical health checks of database / system / environment performance
- SLA reporting
- Assistance with best practices and methodologies internally at our client's helpdesks for rapid fault resolution
- Hosting
- Call tracking, monitoring and reporting
- Personalised Service and tailored support agreements
White Papers
Content Overload
This can impact an organisation’s ability to manage knowledge; this paper discusses thoughts on improving content management.
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